Returns & Cancellations

We want you to be completely happy with your softlytoys.com purchase. If you’re not satisfied, you can return your item(s) within 30 days of delivery for a refund or exchange.

Returns Policy

  • Items must be unused, in their original packaging, and in resalable condition.
  • Returns must be requested within 30 days of delivery.
  • Refunds will be issued to the original payment method.

How to Return an Item

  1. Visit SoftlyToys.com and log in to your account.
  2. Go to “My Orders” and select the item(s) you wish to return.
  3. Follow the instructions to complete your return request.
  4. Pack the item securely and attach the provided return label.
  5. Drop off the package at your nearest shipping location.

Cancellations

  • Orders can be canceled within 24 hours of purchase if they haven’t been processed for shipping.
  • Once an order is shipped, our standard returns policy applies.

Refunds

  • Refunds are processed within 5-7 business days after we receive your returned item.
  • You’ll receive a confirmation email once your refund is issued.

For any questions, please check our FAQs or contact our customer support team.